Services
From material review to production handoff.
Mayson supports every sorter across its whole working life. We help you prove the application on real material, plan and commission the line, train your operators, and keep it running with remote diagnostics and upgrades — backed by a service team that reaches more than 30 countries.
Prove the application and plan the line before any money is spent.
Material testing & AI visual preview
Every project starts with the material. Send representative samples or photos and our engineers confirm what can actually be separated, define the accept and reject streams, and tune a recipe — before you commit to a machine. An AI visual preview can show a likely sorting outcome from photos in minutes, and a real-machine test confirms it on your own material.
- AI visual preview generated from sample photos
- Real-machine test on representative material
- Accept and reject stream confirmation
- Recipe direction and realistic throughput guidance
Application consulting
Before recommending a platform, we review your material, target defects, product requirements, throughput, and line constraints together. The goal is the machine that fits the real job — not the biggest specification on paper — so the quotation that follows is grounded in your application.
- Material and defect-target intake review
- Platform and configuration fit
- Throughput and layout constraints
- Honest scope before any quotation
Line & integration planning
A sorter performs only as well as the line that feeds it. We help plan feeding, material presentation, air supply, and reject handling so the machine integrates cleanly with your upstream and downstream equipment and delivers its result in production, not just in a test.
- Feeding and material presentation
- Compressed-air supply and utilities
- Reject-stream handling and collection
- Upstream and downstream integration
Get the machine running on your floor and your operators confident.
Installation & commissioning
Our engineers position and integrate the machine on site, set the first recipes, and run your own material through it until the sorting result is confirmed and signed off with your team. Commissioning ends when the line is producing the streams you were promised.
- On-site positioning and integration
- First recipe setup for your material
- Result confirmed on your own feed
- Handover with your operators
Operator training
Operators learn to run and switch recipes, read the accept and reject streams, and make day-to-day adjustments with confidence — hands-on, on the installed line, with a Mayson engineer guiding the team through real material.
- Hands-on training on the live line
- Recipe creation and switching
- Reading accept and reject results
- Daily adjustment and machine care
Maintenance & calibration
Keep purity and throughput where they should be. We guide preventive maintenance, optical cleaning, and recalibration so the machine holds its sorting accuracy through years of continuous production, and we flag the wear parts worth keeping on hand.
- Preventive maintenance schedule
- Optical cleaning and alignment
- Ejector and camera recalibration
- Wear-part guidance
Keep the line accurate and capable across its whole working life.
24/7 remote support
Networked remote connection lets Mayson engineers see the machine's status, diagnose issues, and adjust recipes alongside your operators — fast, and wherever the line is installed. Most questions are resolved without waiting for anyone to travel.
- Networked remote diagnostics
- Live recipe assistance
- Fast issue triage
- Reachable around the clock
Upgrades & retrofits
As your material or sorting targets change, recognition software, recipes, and selected hardware can be upgraded in place — extending the working life and capability of an installed machine instead of replacing it.
- Recognition software updates
- New recipe development
- Selected hardware retrofits
- Capability extension over time
Next step
Start with your material — we will plan the rest of the service around it.
Send a sample or describe your stream and we will confirm the separation, then map installation, training, and support to the project.